Terms and Conditions


Inquiries
If you wish to inquire about a product displayed on the Wooly Wire website simply email us at sales@woolywire.com.au with the product details and specifications or click on ‘Contact Us’ and fill out the contact form provided.

Cancelling an order
If you wish to cancel an order you must do so in writing by sending us an email. However, orders will not be cancelled after they are dispatched from our warehouse.

Pricing and payments
Prices for products may vary depending on the order quantity. Discount prices are offered for bulk order purchases only. Unless an item is stated to be on sale, retail pricing applies for all small quantity orders. If you would like further information on retail and discount pricing send us an email and we will reply to your inquiry promptly. Wooly Wire reserves the right to change pricing of items without notice.
All orders will be dispatched with a receipt of all fees and charges.

Shipping costs and insurance
All shipping fees are calculated based on the weight and cubic dimensions of the order. Shipping costs include insurance, so you can be rest assured that your goods are covered whilst in transit with Australia Post services.

Delivery
Orders are delivered Australia wide only, through Australia Post. Orders will be dispatched within 2 business working days after receiving payment. We can only deliver products to a location where Australia Post provide delivery services.

Lost Items
If you suspect your order has been lost in transit you must contact Australia Post with the tracking number issued to you via email. Unless proven negligent, Wooly Wire is not responsible for any orders lost in transit.

Return Policy
Wooly Wire only accepts returns and refunds for damaged or faulty products, as well as any orders received with a different product than the one purchased. If any of these conditions apply, you must return the product(s) to us untampered, along with the invoice that was issued to you with the order to attain a full refund or exchange, provided it is reported to us within 30 days of making the payment. We will not accept any returns or exchanges after 30 days of receipt.
Wooly Wire takes great care when packaging any order to ensure minimal risk of damage when in transit.