How do I track my order?

We use a Australia Post Click and Send delivery service which allows your parcel to be tracked. If you would like to know the whereabouts of your order whilst in transit, you will find the tracking number issued to you via email.

Can I pick up my order?

No, Wooly Wire is an online shop only. All products purchased will be sent to the buyers specified address via Australia Post.

How are shipping costs calculated?

All shipping costs are calculated by the cubic dimensions and weight of the order, along with the location of delivery. Wooly Wire delivers Australia wide only.

When will my order be dispatched?

Wooly Wire is dedicated to processing your order and dispatching it promptly. All in-stock items will be dispatched within 2 business working days from the date of receipt. This does not include public holidays.

Is it secure to make a purchase online?

Yes, our website uses SSL encryption technology, and is certified PCI DSS compliant. Therefore you can be rest assured that all personal information submitted on our site is secure.

What payment methods are accepted?

We accept payment via Visa, Mastercard, Paypal and Direct Bank Deposit

How do I pay via direct bank deposit?

Simply email us at sales@woolywire.com.au to arrange payment.

Does shipping costs include insurance?

Yes, all products are covered whilst in transit with Australia Post services.